Refunds will be processed within 30 days. Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate at the time of the Order and the time of issuing the Refund.
Unless we advise you otherwise, refunds will be credited to the source of the original payment, which means a credit to the bank account concerned, or a credit back to the debit or credit card used. Refunds are made in full for the price of the Products concerned. They are not subject to any deductions to cover transaction and administration costs however we cannot offer refunds for the cost of post and packaging.
Within 10 days of receipt of the Products, you may return any damaged/faulty or incorrectly supplied documents to The Tiger Club for a full refund or full replacement. You are responsible for the post and package fee. Any Product returned has to be in its original condition with original packaging and accessories. We can only process returns and refunds for Products purchased from The Tiger Club and within the specified timescale and condition.
If you have a question or query regarding your returned items please email firstname.lastname@example.org and someone will get back to you with a response within 14 working days.
June 2013 – The Tiger Club